Canadian Timber Serenity MP Barrel Sauna (Electric) CTC2245

IMPORTANT: Please review LeisureCraft's policies on Delivery, Unloading, Change of Address, and Shipping Terms. Any associated costs will be charged to the customer. If these policies are not adhered to, the purchaser will be responsible for any third-party fees.

LeisureCraft Shipping Options:
1.The sauna will be delivered to the end of the driveway, and the customer is responsible for unloading. (Included)

2. includes both delivery and unloading of the sauna. (Not included; please contact us for a quote.)

3. Comprehensive delivery, unloading, and installation of the sauna. (Not included; please contact us for a quote.)

Shipping Term Information

Delivery, Unloading and Change of Address Policy

Please Note: For crates exceeding 92” in length, a liftgate will not be available to assist with unloading.

Thank you for choosing MySaunaHQ. We are committed to providing high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help. Please review our policies below regarding refunds, returns, and order cancellations.

Order Changes & Returns Policy

Dundalk LeisureCraft products are made to order.  As such, the following applies to their products.

 Order Cancelation Policy

 1) Up to 14 days from order entry – you can cancel the order without penalty.
2) After 14 days, a $65.00 cancelation fee will apply (item #: ORDCAN)
3) Within 7 days of the ship date, the order cannot be canceled.
4) For all Canadian Timber Collection products, Dealers will have 24 hours to cancel the order for the $65.00 cancelation fee (item#: ORDCAN)

Order Change

1) Up to 14 days from order entry – you can edit/change the order without penalty.
2) After 14 days, a $65.00 edit/change fee would apply (item#: ORDCHA)
a. Examples: adding removing products, adding removing options, changing the ship to address, changing the shipping method, etc.
3) Within 7 days of the ship date, the order cannot be edited or changed.
4) After the product has shipped, if the Dealer/Customer wants to change the ship to address, a $250 fee will apply(#ADDCHANGE)
5) For all Canadian Timber Collection products, Dealers will have 24 hours to change the order for the $65.00 change fee (item#: ORDCHA). After 24 hours, the order can not be changed.

Return Policy

1) Dundalk LeisureCraft policy is: We do not accept returns
a. It is very expensive to return products back across the border
2) If a product must be returned to the factory, the following will apply:
a. 20% Restocking fee
b. Dealer/customer will be responsible for any and all shipping costs to the factory
c. Products must be returned in their original packaging and condition
d. Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund 

 Customer Refusal to Accept Delivery

1) If a customer refuses delivery and the Dealer asks Leisurecraft for assistance in selling the product to another Dealer, the following will apply:
a. 15% Restocking charge
b. Dealer will be responsible for all shipping and rerouting costs to the new delivery
address

To request any changes or cancellations, please contact your representative and provide your order number. We strive to accommodate both your needs and those of your customers whenever possible. To prevent any issues, please review your order confirmation email carefully, as changes may not be possible after 14 days. In the event of an error on our part, any order change or cancellation fees will be waived.

Order Changes & Returns Policy

Warranty Policy – Canadian Timber Collection by Dundalk LeisureCraft Inc.

Dundalk LeisureCraft Inc. warrants its Canadian Timber Collection saunas against defects in materials and workmanship under normal residential use for a period of three (3) years from the date of product receipt.

This warranty does not cover normal wear and tear, damage caused by natural weather conditions, or routine maintenance such as tightening barrel bands, cleaning, or staining. Please refer to the sauna assembly manual for proper maintenance guidelines.

Additionally, misuse, negligence, or improper use of the sauna is not covered under this warranty. Neither the manufacturer nor associated retailers shall be liable for any injury or damage resulting from product use. This is a parts-only warranty and does not include service or labor costs.

Leisurecraft Warranty